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Protecting your private information is our priority. 21Packets respects the privacy of every person and we have published this policy to explain how we collect and use information from 21Packets customers (”Customers”) and visitors (”Visitors”) to our websites and from customers that utilize our products or services. This policy applies to 21Packets and its subsidiary companies that collect and/or use Customer or Visitor information as well as all websites owned and operated by 21Packets or its subsidiary companies including www.21Packets.com and any other related websites. By using any 21Packets website, you consent to the data practices described in this statement.
In order to improve the quality and the user experience of the 21Packets websites, 21Packets automatically collects non-personally identifiable information from Customers and Visitors about your computers hardware and software. This information can include: your IP address, browser type, number and frequency of connections, pages visited, domain names, access times and referring website addresses. This information is used only for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the 21Packets website.
21Packets’ websites allow Customers and Visitors to submit personally identifiable information when performing certain activities or transactions, such as requesting product or service information, submitting a request, order or ticket via a 21Packets site, sending an e-mail via a 21Packets website link, submitting an employment application, and other activities or transactions in which a Customer or Visitor voluntarily submits personal information to 21Packets.
When a Customer purchases services from 21Packets, and in the course of delivering and providing services to Customers, 21Packets will collect certain information necessary to engage, deliver, manage, and repair services and to communicate with Customers. Customers may be asked to provide information about their technology as well as information about Customer personnel needed to create an account, including the name, address, phone number and e-mail address of account administrator(s) or those personnel that will be accessing such information via a 21Packets website.
For account security, verification or tax purposes, 21Packets may request federal tax ID information, order numbers, and/or information about the individual(s) responsible for business account administration. Additionally, in the course of providing services, 21Packets may also obtain information such as class or type of service, technical characteristics, billing records, location of service and other information.
We will use these types of information to maintain contact with customers regarding service and account related matters. We may also use this Information to seek feedback from Customers, for marketing and promotional purposes, for statistical analysis and for product development. Personal information, however, will not be sold to or shared with third parties, unless specifically stated as a requirement to the customer for the delivery of a service.
The 21Packets website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time by informing the originating web server that you have returned to a specific page. For example, if you personalize 21Packets pages, or register with 21Packets site or services, a cookie helps 21Packets’ web servers to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same 21Packets website, the information you previously provided can be retrieved, so you can easily use the 21Packets features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the 21Packets services or websites you visit.
21Packets secures your personal information from unauthorized access, use or disclosure. When personal or confidential information is transmitted to our websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
However, as effective as modern security practices are, no physical or electronic security system is impenetrable. 21Packets cannot guarantee the security of its systems or databases, nor can 21Packets guarantee that information supplied by you will not be intercepted while being transmitted over the Internet. 21Packets is not responsible for the unlawful or unauthorized actions of third parties.
21Packets secures your personal information from unauthorized access, use or disclosure. When personal or confidential information is transmitted to our websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
However, as effective as modern security practices are, no physical or electronic security system is impenetrable. 21Packets cannot guarantee the security of its systems or databases, nor can 21Packets guarantee that information supplied by you will not be intercepted while being transmitted over the Internet. 21Packets is not responsible for the unlawful or unauthorized actions of third parties.
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from 21Packets by contacting us here:
• Email : Support@21packets.com • Phone:
21Packets will occasionally update this Statement of Privacy to reflect company and customer feedback. 21Packets encourages you to periodically review this Statement to be informed of how 21Packets is protecting your information.
21Packets welcomes your questions or comments regarding this Statement of Privacy.
If you believe that 21Packets has not adhered to this Statement, please contact 21Packets at:
21Packets, LLC
Effective as of January 01, 2012
The 21Packets Elastic Network Fabric is strategically located in over 300 locations globally. This architecture allows the fabric to reside within optimal geographical locations thereby reducing latency while maximizing network performance, availability, and resiliency with unprecedented security for our customers.